rewindex

CompaniesOpenAIIncidents

OpenAI: New Ad Accounts failing to provision admins

MinorStatus: resolvededitedStarted Resolved (4.5 h)4 updatesstatus.openai.com (opens in new tab)

Affected components: Ads ManagerAds API

Timeline of updates

  1. identified

    We have identified that new ad accounts are failing to assign their creator admin. We are investigating the issue.

  2. identified

    We have identified the issue and are working to implement the mitigation.

  3. monitoring

    We have applied the mitigation and are monitoring the recovery.

  4. resolved

    All impacted services have now fully recovered.

Changes Rewindex caught on this incident

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves these records existed by then and have not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on status.openai.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by OpenAI, started 2026-10-22 19:36 UTC, resolved after 4.5 h, 4 update(s); edited after publishing.

Title
New Ad Accounts failing to provision admins
Vendor
OpenAI
Date
URL
https://rewindex.com/company/openai/incidents/01M5JHVJVC8WAXB4WRYFMKG6HP

OpenAI profileRecent OpenAI incidentsAll outages on October 22, 2026OpenAI in October 2026MarkdownJSON