# OpenAI: New Ad Accounts failing to provision admins

> OpenAI status incident “New Ad Accounts failing to provision admins” on 2026-10-22: impact minor (vendor’s label), 4.5 h, 4 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/openai/incidents/01M5JHVJVC8WAXB4WRYFMKG6HP
Last updated: 2026-10-23T00:13:12Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-10-22 19:36 UTC · Resolved: 2026-10-23 00:07 UTC · Duration: 4.5 h
- Updates: 4 · Affected components: Ads Manager, Ads API
- [Vendor status page: https://status.openai.com/incidents/01M5JHVJVC8WAXB4WRYFMKG6HP](https://status.openai.com/incidents/01M5JHVJVC8WAXB4WRYFMKG6HP)
- [Company: OpenAI](https://rewindex.com/company/openai.md)

## Timeline of updates

- **identified** 2026-10-22 19:36 UTC: We have identified that new ad accounts are failing to assign their creator admin. We are investigating the issue.
- **identified** 2026-10-22 21:30 UTC: We have identified the issue and are working to implement the mitigation.
- **monitoring** 2026-10-22 23:45 UTC: We have applied the mitigation and are monitoring the recovery.
- **resolved** 2026-10-23 00:07 UTC: All impacted services have now fully recovered.

## Rewindex changes for this incident

- 2026-10-22 21:33 UTC: [Incident updated: New Ad Accounts failing to provision admins](https://rewindex.com/change/rd47d40cc982195.md)
- 2026-10-22 23:53 UTC: [Incident updated: New Ad Accounts failing to provision admins](https://rewindex.com/change/r492c2c7da8f19e.md)
- 2026-10-23 00:13 UTC: [Incident updated: New Ad Accounts failing to provision admins](https://rewindex.com/change/r3a39c8fa2b6510.md)

## Cite this

Status incident (vendor impact label: minor) posted by OpenAI, started 2026-10-22 19:36 UTC, resolved after 4.5 h, 4 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/openai/incidents/01M5JHVJVC8WAXB4WRYFMKG6HP
- Citation: OpenAI, “New Ad Accounts failing to provision admins” (2026-10-22 19:36 UTC). Archived by Rewindex: https://rewindex.com/company/openai/incidents/01M5JHVJVC8WAXB4WRYFMKG6HP (CC BY 4.0).
- Markdown link: `[OpenAI: New Ad Accounts failing to provision admins (2026-10-22)](https://rewindex.com/company/openai/incidents/01M5JHVJVC8WAXB4WRYFMKG6HP)`


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Canonical: https://rewindex.com/company/openai/incidents/01M5JHVJVC8WAXB4WRYFMKG6HP · Markdown: https://rewindex.com/company/openai/incidents/01M5JHVJVC8WAXB4WRYFMKG6HP.md · JSON: https://rewindex.com/api/v1/companies/openai/incidents/01M5JHVJVC8WAXB4WRYFMKG6HP · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:39:54.592Z