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OpenAI: Degraded Performance of Dots on Enterprise

MinorStatus: resolvededitedStarted Resolved (2.1 h)5 updatesstatus.openai.com (opens in new tab)
Summary

OpenAI removed two updates from “Degraded Performance of Dots on Enterprise”: 10-22 18:52 UTC and 10-22 18:57 UTC. They had stated that mitigation was being implemented and that most impact affected enterprise customers; the deletions do not establish recovery or a change in customer impact.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: dots

Timeline of updates

  1. investigating

    Users are experiencing failures sending messages to dots.

  2. identifiedDeleted by the vendor

    We are still implementing the mitigation.

  3. identifiedDeleted by the vendor

    Our teams have identified the issue and are actively implementing a mitigation. At this time the majority of impact is affecting enterprise customers.

  4. identified

    Our teams have identified the issue and are actively implementing a mitigation. At this time the majority of impact is affecting enterprise customers.

  5. resolved

    All impacted services have now fully recovered.

Changes Rewindex caught on this incident

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Impact, status and times are the vendor’s own, as last archived. View on status.openai.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by OpenAI, started 2026-10-22 18:51 UTC, resolved after 2.1 h, 5 update(s); edited after publishing.

Title
Degraded Performance of Dots on Enterprise
Vendor
OpenAI
Date
URL
https://rewindex.com/company/openai/incidents/01M5JF8DR3EGQJNTXPZ24AKX2G

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