# OpenAI: Degraded Performance of Dots on Enterprise

> OpenAI removed two updates from “Degraded Performance of Dots on Enterprise”: 10-22 18:52 UTC and 10-22 18:57 UTC. They had stated that mitigation was being implemented and that most impact affected enterprise customers; the deletions do not establish recovery or a change in customer impact.

Canonical: https://rewindex.com/company/openai/incidents/01M5JF8DR3EGQJNTXPZ24AKX2G
Last updated: 2026-10-22T21:03:08Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-10-22 18:51 UTC · Resolved: 2026-10-22 20:55 UTC · Duration: 2.1 h
- Updates: 5 · Affected components: dots
- [Vendor status page: https://status.openai.com/incidents/01M5JF8DR3EGQJNTXPZ24AKX2G](https://status.openai.com/incidents/01M5JF8DR3EGQJNTXPZ24AKX2G)
- [Company: OpenAI](https://rewindex.com/company/openai.md)

## Summary

OpenAI removed two updates from “Degraded Performance of Dots on Enterprise”: 10-22 18:52 UTC and 10-22 18:57 UTC. They had stated that mitigation was being implemented and that most impact affected enterprise customers; the deletions do not establish recovery or a change in customer impact. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-10-22 18:51 UTC: Users are experiencing failures sending messages to dots.
- **identified** 2026-10-22 18:52 UTC _(deleted by the vendor)_: We are still implementing the mitigation.
- **identified** 2026-10-22 18:57 UTC _(deleted by the vendor)_: Our teams have identified the issue and are actively implementing a mitigation. At this time the majority of impact is affecting enterprise customers.
- **identified** 2026-10-22 18:59 UTC: Our teams have identified the issue and are actively implementing a mitigation. At this time the majority of impact is affecting enterprise customers.
- **resolved** 2026-10-22 20:55 UTC: All impacted services have now fully recovered.

## Rewindex changes for this incident

- 2026-10-22 19:13 UTC: [Incident silently edited: Degraded Performance of Dots on Enterprise](https://rewindex.com/change/rcc2392dfa6de25.md)
- 2026-10-22 21:03 UTC: [Incident updated: Degraded Performance of Dots on Enterprise](https://rewindex.com/change/ra6c3feb5394979.md)

## Cite this

Status incident (vendor impact label: minor) posted by OpenAI, started 2026-10-22 18:51 UTC, resolved after 2.1 h, 5 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/openai/incidents/01M5JF8DR3EGQJNTXPZ24AKX2G
- Citation: OpenAI, “Degraded Performance of Dots on Enterprise” (2026-10-22 18:51 UTC). Archived by Rewindex: https://rewindex.com/company/openai/incidents/01M5JF8DR3EGQJNTXPZ24AKX2G (CC BY 4.0).
- Markdown link: `[OpenAI: Degraded Performance of Dots on Enterprise (2026-10-22)](https://rewindex.com/company/openai/incidents/01M5JF8DR3EGQJNTXPZ24AKX2G)`


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Canonical: https://rewindex.com/company/openai/incidents/01M5JF8DR3EGQJNTXPZ24AKX2G · Markdown: https://rewindex.com/company/openai/incidents/01M5JF8DR3EGQJNTXPZ24AKX2G.md · JSON: https://rewindex.com/api/v1/companies/openai/incidents/01M5JF8DR3EGQJNTXPZ24AKX2G · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:46:11.419Z