OpenAI: ChatGPT Work seeing elevated errors and latency

Impact: majorStatus: resolvedStarted 2026-08-31 15:04 UTCResolved 2026-08-31 20:28 UTC (5.4 h)8 updatesSource: status.openai.com

Summary

ChatGPT Work had a major incident starting 2026-08-31 15:04 UTC, lasting 5 h 23 min and resolving at 2026-08-31 20:28 UTC. Elevated errors and latency prevented users across multiple subscription plans from starting or continuing tasks; Plus users were particularly impacted, with Work mode unavailable. OpenAI applied a mitigation and reported full recovery.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: ChatGPT Work

Discussed on Hacker News

Partial Outage in ChatGPT Work (opens in new tab)
3 points · 0 comments · posted 2026-08-31 16:03 UTC · posted 59 min after the vendor’s first update

Threads are matched automatically by vendor name and timing; points and comments refresh every 30 minutes. Method and limits.

Timeline of updates

identified2026-08-31 15:04 UTC
We have identified that users are experiencing elevated latency for the impacted services. We are working on implementing a mitigation.
identified2026-08-31 15:21 UTC
We have identified that users are experiencing elevated errors for the impacted services. Plus users are particularly impacted, where Work mode is currently unavailable. We are working on implementing a mitigation.
identified2026-08-31 16:02 UTC
User across multiple subscription plans may be unable to start or continue tasks in ChatGPT Work. We are continuing to work on a mitigation.
identified2026-08-31 17:01 UTC
User across multiple subscription plans may be unable to start or continue tasks in ChatGPT Work. We We are continuing work on implementing a mitigation.
identified2026-08-31 17:52 UTC
User across multiple subscription plans may be unable to start or continue tasks in ChatGPT Work. We are continuing work on implementing a mitigation.
identified2026-08-31 19:29 UTC
User across multiple subscription plans may be unable to start or continue tasks in ChatGPT Work. We are continuing work on implementing a mitigation.
monitoring2026-08-31 20:01 UTC
We have applied a mitigation and are monitoring recovery.
resolved2026-08-31 20:28 UTC
All impacted services have now fully recovered.

Rewindex changes for this incident

Major incident: ChatGPT Work seeing elevated errors and latency 2026-08-31 15:04 UTC

Impact, status and times are the vendor’s own, as last archived. View on status.openai.com (opens in new tab). OpenAI profile · Recent OpenAI incidents · Markdown · JSON