# OpenAI: ChatGPT Work seeing elevated errors and latency

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-08-31 15:04 UTC · Resolved: 2026-08-31 20:28 UTC · Duration: 5.4 h
- Updates: 8 · Affected components: ChatGPT Work
- [Vendor status page: https://status.openai.com/incidents/01M1C5M4K0WC8PPT0Z175RJA1E](https://status.openai.com/incidents/01M1C5M4K0WC8PPT0Z175RJA1E)
- [Company: OpenAI](https://rewindex.com/company/openai.md)

## Summary

ChatGPT Work had a major incident starting 2026-08-31 15:04 UTC, lasting 5 h 23 min and resolving at 2026-08-31 20:28 UTC. Elevated errors and latency prevented users across multiple subscription plans from starting or continuing tasks; Plus users were particularly impacted, with Work mode unavailable. OpenAI applied a mitigation and reported full recovery. _(machine-written, sol)_
## Discussed on Hacker News

- [Partial Outage in ChatGPT Work](https://news.ycombinator.com/item?id=49511356): 3 points, 0 comments, posted 2026-08-31 16:03 UTC, posted 59 min after the vendor’s first update

## Timeline of updates

- **identified** 2026-08-31 15:04 UTC: We have identified that users are experiencing elevated latency for the impacted services. We are working on implementing a mitigation.
- **identified** 2026-08-31 15:21 UTC: We have identified that users are experiencing elevated errors for the impacted services. Plus users are particularly impacted, where Work mode is currently unavailable. We are working on implementing a mitigation.
- **identified** 2026-08-31 16:02 UTC: User across multiple subscription plans may be unable to start or continue tasks in ChatGPT Work. We are continuing to work on a mitigation.
- **identified** 2026-08-31 17:01 UTC: User across multiple subscription plans may be unable to start or continue tasks in ChatGPT Work. We We are continuing work on implementing a mitigation.
- **identified** 2026-08-31 17:52 UTC: User across multiple subscription plans may be unable to start or continue tasks in ChatGPT Work. We are continuing work on implementing a mitigation.
- **identified** 2026-08-31 19:29 UTC: User across multiple subscription plans may be unable to start or continue tasks in ChatGPT Work. We are continuing work on implementing a mitigation.
- **monitoring** 2026-08-31 20:01 UTC: We have applied a mitigation and are monitoring recovery.
- **resolved** 2026-08-31 20:28 UTC: All impacted services have now fully recovered.

## Rewindex changes for this incident

- 2026-08-31 15:04 UTC: [Major incident: ChatGPT Work seeing elevated errors and latency](https://rewindex.com/change/i70042bae11232d.md)


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Canonical: https://rewindex.com/company/openai/incidents/01M1C5M4K0WC8PPT0Z175RJA1E · Markdown: https://rewindex.com/company/openai/incidents/01M1C5M4K0WC8PPT0Z175RJA1E.md · JSON: https://rewindex.com/api/v1/companies/openai/incidents/01M1C5M4K0WC8PPT0Z175RJA1E · Generated 2026-10-18T08:09:25.915Z