OneSignal: Intermittent incomplete data in the dashboard and API reads for a subset of apps (starting with app id with 0)
Affected components: Analytics & ReportingDashboard / UIEmailIntegrationsAPIs & SDK EndpointsSMSIn-App MessagesPush
Timeline of updates
- identified
We've identified an issue for a subset of apps (app IDs starting with 0).
- resolved
Between 14:31 UTC on Oct 14 and 14:51 UTC on Oct 15, 2026, a subset of apps (apps whose app ID starts with 0) may have intermittently seen incomplete or inconsistent results.
The issue affected read requests only. No data was lost, and our primary systems never had incomplete data. It came from a read-only database used for a limited share of read traffic, which we removed from service at 14:51 UTC on Oct 15. Results have been consistent since then.
We are adding automated checks to prevent this from happening again. If you saw unexpected results during this window and need help, please contact support.
Archive proof
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How the archive is checked, and what it cannot prove.
First version captured
In the 2026-10-20 checkpoint, timestamped by FreeTSA and DigiCert on . Record hash
a114b4bb8416e51a…
Impact, status and times are the vendor’s own, as last archived. View on status.onesignal.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by OneSignal, started 2026-10-14 14:31 UTC, resolved after 24 h, 2 update(s).
- Title
- Intermittent incomplete data in the dashboard and API reads for a subset of apps (starting with app id with 0)
- Vendor
- OneSignal
- Date
- URL
- https://rewindex.com/company/onesignal/incidents/01M5DHDYX1JNADVPFB647FCEKA
OneSignal profileRecent OneSignal incidentsAll outages on October 14, 2026OneSignal in October 2026MarkdownJSON