Search

Companies / Omni Analytics / incidents

Omni Analytics: Issues authenticating to Omni environment

Impact: majorStatus: resolvedStarted Resolved (5.2 h)7 updatesSource: stspg.io (opens in new tab)
Summary

Omni Analytics reported a major outage affecting Google authentication and some Google BigQuery queries across Australia, Canada, EastUsa, and Ireland, starting 2025-06-12 18:23 UTC and lasting 5 h 11 min. Google Cloud interruptions caused access failures; recovery load also hung requests, prompting added infrastructure resources. The incident resolved at 2025-06-12 23:34 UTC.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: CanadaIrelandAustraliaEastUsa

Timeline of updates

  1. investigating

    Our alerts have detected issues with authentication and multiple customer have reported being unable to log in to Omni while active sessions appear to be functioning as normal. We are actively investigating, including any links to broader reports of issues in related cloud services that Omni integrates with.

  2. identified

    Customers using Google for authentication into Omni will not be able to access their environment until Google's service is restored. Additionally, some customers connecting Google BigQuery to Omni have reported their queries returning errors which are also stemming from the broader Google Cloud services interruptions.

  3. identified

    Updating the last impact statement: All authentication methods to Omni including external embedding are affected by the upstream services we use from Google Cloud.

  4. identified

    We are seeing authentication to Omni returning to a functioning state in some cases. We are continuing to monitor.

  5. monitoring

    We are seeing authentication to Omni returning to a functioning state in some cases. We are continuing to monitor.

  6. monitoring

    A large spike in request processing caused by Google BigQuery service recovery caused some requests to hang in our service. To mitigate, we have added more resources to our infrastructure to handle the follow on load as Google Cloud services continue their recovery process.

  7. resolved

    Relevant GCP services have all been marked healthy again on google's status page. Considering this incident resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Omni Analytics profile · Recent Omni Analytics incidents · Markdown · JSON