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Omni Analytics: Model and Query Loading Failures in East USA
Omni Analytics reported a critical East USA outage affecting model and query loading: reports and new analyses loaded slowly or failed. The incident ran from 2024-10-18 15:08 UTC to 2024-10-18 20:50 UTC, lasting 5 h 41 min. The issue was isolated and mitigated by 16:02 UTC, and the service subsequently remained stable.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: EastUsa
Timeline of updates
- investigating
Reports and new analyses are loading slowly or failing to load in our East USA environment, our team is investigating.
- monitoring
We have isolated and mitigated the issue, and our engineers are actively working on changes to prevent a similar issue going forward. We will continue to monitor the system.
- monitoring
The service has remained stable since mitigating the issue. Our team is continuing to monitor and expects to release a fix shortly to ensure the issue does not recur.
- resolved
This incident has been resolved.
Rewindex changes for this incident
- Critical incident: Model and Query Loading Failures in East USA 2024-10-18 15:08 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Omni Analytics profile · Recent Omni Analytics incidents · Markdown · JSON