# Omni Analytics: Model and Query Loading Failures in East USA

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2024-10-18 15:08 UTC · Resolved: 2024-10-18 20:50 UTC · Duration: 5.7 h
- Updates: 4 · Affected components: EastUsa
- [Vendor status page: https://stspg.io/s5gr0r4njw0k](https://stspg.io/s5gr0r4njw0k)
- [Company: Omni Analytics](https://rewindex.com/company/omni-analytics.md)

## Summary

Omni Analytics reported a critical East USA outage affecting model and query loading: reports and new analyses loaded slowly or failed. The incident ran from 2024-10-18 15:08 UTC to 2024-10-18 20:50 UTC, lasting 5 h 41 min. The issue was isolated and mitigated by 16:02 UTC, and the service subsequently remained stable. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2024-10-18 15:08 UTC: Reports and new analyses are loading slowly or failing to load in our East USA environment, our team is investigating.
- **monitoring** 2024-10-18 16:02 UTC: We have isolated and mitigated the issue, and our engineers are actively working on changes to prevent a similar issue going forward. We will continue to monitor the system.
- **monitoring** 2024-10-18 18:47 UTC: The service has remained stable since mitigating the issue. Our team is continuing to monitor and expects to release a fix shortly to ensure the issue does not recur.
- **resolved** 2024-10-18 20:50 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2024-10-18 15:08 UTC: [Critical incident: Model and Query Loading Failures in East USA](https://rewindex.com/change/i7744bbfb62cb19.md)


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Canonical: https://rewindex.com/company/omni-analytics/incidents/6569267dtpxn · Markdown: https://rewindex.com/company/omni-analytics/incidents/6569267dtpxn.md · JSON: https://rewindex.com/api/v1/companies/omni-analytics/incidents/6569267dtpxn · Generated 2026-10-18T09:41:21.808Z