Okta: Users in some orgs are unable to reach Custom URL domain
Affected components: Cell okta.com:9Core Platform / Core Service
Timeline of updates
- resolved
Okta Engineering became aware of an increase in connections on custom domain routers affecting customers in Cell OK9. Our team is actively investigating this issue to determine the root cause and mitigate the impact.
During this time, users accessing their Okta tenant via custom domains may experience intermittent connectivity issues, including timeouts, latency, or 503/504 error messages.
We will provide another update within the next 30 minutes, or sooner if additional information becomes available.
Changes Rewindex caught on this incident
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.okta.com (opens in new tab).
Cite this
Status incident (vendor impact label: major) posted by Okta, started 2025-12-10 07:42 UTC, resolved after -462 min, 1 update(s).
- Title
- Users in some orgs are unable to reach Custom URL domain
- Vendor
- Okta
- Date
- URL
- https://rewindex.com/company/okta/incidents/I-9840
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