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ChangesOktaUsers in some orgs are unable to reach Custom URL domain

Okta: Major incident: Users in some orgs are unable to reach Custom URL domain

Major incidentoutage (model (Jev), 60%)Changed Detected status.okta.com (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Okta removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: Users in some orgs are unable to reach Custom URL domain
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-12-10 07:42 UTC
AddedResolved time#5
Before: not present
After: 2025-12-10 00:00 UTC
AddedAffected components#6
Before: not present
After: Cell okta.com:9, Core Platform / Core Service
AddedUpdateresolved#7
Before: not present
After: Okta Engineering became aware of an increase in connections on custom domain routers affecting customers in Cell OK9. Our team is actively investigating this issue to determine the root cause and mitigate the impact. During this time, users accessing their Okta tenant via custom domains may experience intermittent connectivity issues, including timeouts, latency, or 503/504 error messages. We will provide another update within the next 30 minutes, or sooner if additional information becomes available.

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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

History of this incident

Wednesday, December 10, 2025

1 incident change

Cite this

Major incident: Users in some orgs are unable to reach Custom URL domain on Okta’s status page, changed 2025-12-10 07:42 UTC (change 1 of 1).

Title
Major incident: Users in some orgs are unable to reach Custom URL domain
Vendor
Okta
Date
URL
https://rewindex.com/change/i777430b1abf7b0

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