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Okta: Degraded Performance: Delays in Outbound SMS Delivery

MinorStatus: monitoringeditedStarted Not resolved3 updatesstatus.okta.com (opens in new tab)

Affected components: Cell okta-emea.com:1Cell okta.com:1Cell okta.com:2Cell okta.com:3Cell okta.com:4Cell okta.com:6Cell okta.com:7Cell oktapreview.com:1Cell oktapreview.com:2Cell okta.com:8Cell okta.com:9Cell okta.com:11Cell okta.com:12Cell oktapreview.com:3Cell okta.com:14Cell okta.com:16Cell okta.com:17Cell okta.com:18Cell okta.com:19Cell okta.com:20Cell okta.com:22Cell okta.com:23MFA / Third Party

Timeline of updates

  1. identifiedDeleted by the vendor

    On October 28, 2026, at 9:45 AM PT, the Engineering Team became aware of an issue with the email service that caused delayed or failed delivery of outbound SMS messages, including two-factor authentication (2FA) verification codes and SMS alerts. Initial findings indicate this is tied to a service disruption with our downstream telephony carrier, China Mobile. Users waiting on verification codes may experience delays of several minutes. If available, please opt for backup verification methods such as authenticator apps or email. We are actively working with the carrier to monitor the situation and will share our next update as soon as more information becomes available.

  2. monitoringDeleted by the vendor

    On October 28, 2026, at 9:45 AM PT, the Engineering Team became aware of an issue with the email service that caused delayed or failed delivery of outbound SMS messages, including two-factor authentication (2FA) verification codes and SMS alerts. Initial findings indicate this is tied to a service disruption with our downstream telephony carrier, China Mobile. Users waiting on verification codes may experience delays of several minutes. If available, please opt for backup verification methods such as authenticator apps or email. We are actively working with the carrier to monitor the situation and will share our next update as soon as more information becomes available.

  3. monitoring

    On October 28, 2026, at 9:45 AM PT, the Engineering Team became aware of an issue with the email service that caused delayed or failed delivery of outbound SMS messages, including two-factor authentication (2FA) verification codes and SMS alerts. Initial findings indicate this is tied to a service disruption with our downstream telephony carrier, China Mobile. Users waiting on verification codes may experience delays of several minutes. If available, please opt for backup verification methods such as authenticator apps or email. We are actively working with the carrier to monitor the situation and will share our next update as soon as more information becomes available.

Changes Rewindex caught on this incident

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Impact, status and times are the vendor’s own, as last archived. View on status.okta.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Okta, started 2026-10-28 16:45 UTC, not resolved, 3 update(s); edited after publishing.

Title
Degraded Performance: Delays in Outbound SMS Delivery
Vendor
Okta
Date
URL
https://rewindex.com/company/okta/incidents/I-11899

Okta profileRecent Okta incidentsAll outages on October 28, 2026Okta in October 2026MarkdownJSON