# Okta: Degraded Performance: Delays in Outbound SMS Delivery

> Okta status incident “Degraded Performance: Delays in Outbound SMS Delivery” on 2026-10-28: impact minor (vendor’s label), 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/okta/incidents/I-11899
Last updated: 2026-11-04T18:58:33Z

- Impact (vendor’s label): minor
- Status: monitoring · edited after publishing
- Started: 2026-10-28 16:45 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 3 · Affected components: Cell okta-emea.com:1, Cell okta.com:1, Cell okta.com:2, Cell okta.com:3, Cell okta.com:4, Cell okta.com:6, Cell okta.com:7, Cell oktapreview.com:1, Cell oktapreview.com:2, Cell okta.com:8, Cell okta.com:9, Cell okta.com:11, Cell okta.com:12, Cell oktapreview.com:3, Cell okta.com:14, Cell okta.com:16, Cell okta.com:17, Cell okta.com:18, Cell okta.com:19, Cell okta.com:20, Cell okta.com:22, Cell okta.com:23, MFA / Third Party
- [Vendor status page: https://status.okta.com/\#incident/a9CWR0000002OZK2A2](https://status.okta.com/#incident/a9CWR0000002OZK2A2)
- [Company: Okta](https://rewindex.com/company/okta.md)

## Timeline of updates

- **identified** 2026-11-03 01:39 UTC _(deleted by the vendor)_: On October 28, 2026, at 9:45 AM PT, the Engineering Team became aware of an issue with the email service that caused delayed or failed delivery of outbound SMS messages, including two-factor authentication (2FA) verification codes and SMS alerts. Initial findings indicate this is tied to a service disruption with our downstream telephony carrier, China Mobile. Users waiting on verification codes may experience delays of several minutes. If available, please opt for backup verification methods such as authenticator apps or email. We are actively working with the carrier to monitor the situation and will share our next update as soon as more information becomes available.
- **monitoring** 2026-11-04 18:32 UTC _(deleted by the vendor)_: On October 28, 2026, at 9:45 AM PT, the Engineering Team became aware of an issue with the email service that caused delayed or failed delivery of outbound SMS messages, including two-factor authentication (2FA) verification codes and SMS alerts. Initial findings indicate this is tied to a service disruption with our downstream telephony carrier, China Mobile. Users waiting on verification codes may experience delays of several minutes. If available, please opt for backup verification methods such as authenticator apps or email. We are actively working with the carrier to monitor the situation and will share our next update as soon as more information becomes available.
- **monitoring** 2026-11-04 18:52 UTC: On October 28, 2026, at 9:45 AM PT, the Engineering Team became aware of an issue with the email service that caused delayed or failed delivery of outbound SMS messages, including two-factor authentication (2FA) verification codes and SMS alerts. Initial findings indicate this is tied to a service disruption with our downstream telephony carrier, China Mobile. Users waiting on verification codes may experience delays of several minutes. If available, please opt for backup verification methods such as authenticator apps or email. We are actively working with the carrier to monitor the situation and will share our next update as soon as more information becomes available.

## Rewindex changes for this incident

- 2026-11-04 18:38 UTC: [Incident updated: Degraded Performance: Delays in Outbound SMS Delivery](https://rewindex.com/change/r21d081b8381994.md)
- 2026-11-04 18:58 UTC: [Incident updated: Degraded Performance: Delays in Outbound SMS Delivery](https://rewindex.com/change/r39f0cf5c76b70b.md)

## Cite this

Status incident (vendor impact label: minor) posted by Okta, started 2026-10-28 16:45 UTC, not resolved, 3 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/okta/incidents/I-11899
- Citation: Okta, “Degraded Performance: Delays in Outbound SMS Delivery” (2026-10-28 16:45 UTC). Archived by Rewindex: https://rewindex.com/company/okta/incidents/I-11899 (CC BY 4.0).
- Markdown link: `[Okta: Degraded Performance: Delays in Outbound SMS Delivery (2026-10-28)](https://rewindex.com/company/okta/incidents/I-11899)`


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Canonical: https://rewindex.com/company/okta/incidents/I-11899 · Markdown: https://rewindex.com/company/okta/incidents/I-11899.md · JSON: https://rewindex.com/api/v1/companies/okta/incidents/I-11899 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:24:22.586Z