NordLayer: Connectivity issues with VPN servers in Lithuania

Impact: majorStatus: resolvedStarted 2022-12-27 18:00 UTCResolved 2022-12-29 07:52 UTC (38 h)5 updatesSource: stspg.io

Summary

NordLayer reported a major incident affecting connectivity to dedicated VPN servers in Lithuania, including Dedicated Servers and Private Gateways (Servers with dedicated IPs). It started at 2022-12-27 18:00 UTC and was resolved at 2022-12-29 07:52 UTC, lasting 37 h 52 min. The service provider implemented a fix, and no further connectivity issues were detected.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Dedicated ServersPrivate Gateways (Servers with dedicated IPs)

Timeline of updates

investigating2022-12-27 18:00 UTC
We are seeing elevated levels of connectivity issues with dedicated VPN servers in Lithuania. Our sys-admins are already investigating the issue.
identified2022-12-28 06:30 UTC
Our service provider is aware of the issue and is currently working on a fix.
identified2022-12-28 12:15 UTC
We are continuing to work on a fix for this issue.
monitoring2022-12-29 07:44 UTC
A fix has been implemented by the service provider and we are monitoring the results.
resolved2022-12-29 07:52 UTC
No further connectivity issues have been detected - the problem is now resolved.

Rewindex changes for this incident

Major incident: Connectivity issues with VPN servers in Lithuania 2022-12-27 18:00 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). NordLayer profile · Recent NordLayer incidents · Markdown · JSON