NordLayer: Connectivity issues with VPN servers in South Africa

Impact: majorStatus: resolvedStarted 2024-03-18 09:45 UTCResolved 2024-03-18 14:22 UTC (4.6 h)4 updatesSource: stspg.io

Summary

NordLayer reported a major incident affecting dedicated VPN server connectivity in South Africa, including Dedicated Servers and Private Gateways (Servers with dedicated IPs). It started at 2024-03-18 09:45 UTC and was resolved at 2024-03-18 14:22 UTC, lasting 4 h 37 min. The service provider implemented a fix, and NordLayer detected no further connectivity issues.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Dedicated ServersPrivate Gateways (Servers with dedicated IPs)

Timeline of updates

investigating2024-03-18 09:45 UTC
We are seeing elevated levels of connectivity issues with dedicated VPN servers in South Africa. Our sys-admins are already investigating the issue.
identified2024-03-18 11:30 UTC
Our service provider is aware of the issue and is currently working on a fix.
monitoring2024-03-18 14:12 UTC
A fix has been implemented by the service provider and we are monitoring the results.
resolved2024-03-18 14:22 UTC
No further connectivity issues have been detected - the problem is now resolved.

Rewindex changes for this incident

Major incident: Connectivity issues with VPN servers in South Africa 2024-03-18 09:45 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). NordLayer profile · Recent NordLayer incidents · Markdown · JSON