# NordLayer: Connectivity issues with VPN servers in South Africa

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-03-18 09:45 UTC · Resolved: 2024-03-18 14:22 UTC · Duration: 4.6 h
- Updates: 4 · Affected components: Dedicated Servers, Private Gateways (Servers with dedicated IPs)
- [Vendor status page: https://stspg.io/p122hkjg88bp](https://stspg.io/p122hkjg88bp)
- [Company: NordLayer](https://rewindex.com/company/nordlayer.md)

## Summary

NordLayer reported a major incident affecting dedicated VPN server connectivity in South Africa, including Dedicated Servers and Private Gateways (Servers with dedicated IPs). It started at 2024-03-18 09:45 UTC and was resolved at 2024-03-18 14:22 UTC, lasting 4 h 37 min. The service provider implemented a fix, and NordLayer detected no further connectivity issues. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2024-03-18 09:45 UTC: We are seeing elevated levels of connectivity issues with dedicated VPN servers in South Africa. Our sys-admins are already investigating the issue.
- **identified** 2024-03-18 11:30 UTC: Our service provider is aware of the issue and is currently working on a fix.
- **monitoring** 2024-03-18 14:12 UTC: A fix has been implemented by the service provider and we are monitoring the results.
- **resolved** 2024-03-18 14:22 UTC: No further connectivity issues have been detected - the problem is now resolved.

## Rewindex changes for this incident

- 2024-03-18 09:45 UTC: [Major incident: Connectivity issues with VPN servers in South Africa](https://rewindex.com/change/i078defcdf77190.md)


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Canonical: https://rewindex.com/company/nordlayer/incidents/mssl3y6fqm4w · Markdown: https://rewindex.com/company/nordlayer/incidents/mssl3y6fqm4w.md · JSON: https://rewindex.com/api/v1/companies/nordlayer/incidents/mssl3y6fqm4w · Generated 2026-10-18T11:29:18.719Z