NordLayer: Connectivity issues with London VPN servers

Impact: majorStatus: resolvedStarted 2022-10-10 10:20 UTCResolved 2022-10-10 14:00 UTC (3.7 h)4 updatesSource: stspg.io

Summary

NordLayer reported a major outage involving connectivity issues on London dedicated and shared VPN servers, starting 2022-10-10 10:20 UTC and resolved at 2022-10-10 14:00 UTC, lasting 3 h 40 min. The service provider implemented a fix, and NordLayer confirmed all servers were back online.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Shared GatewaysShared ServersDedicated ServersPrivate Gateways (Servers with dedicated IPs)

Timeline of updates

investigating2022-10-10 10:20 UTC
We are seeing elevated levels of connectivity issues within London dedicated and shared servers. Our sys-admins are already investigating the issue.
identified2022-10-10 10:29 UTC
Our service provider is aware of the issue and is currently working on a fix.
monitoring2022-10-10 13:19 UTC
A fix has been implemented by the service provider and we are monitoring the results.
resolved2022-10-10 14:00 UTC
All servers are back online - the problem is now resolved.

Rewindex changes for this incident

Major incident: Connectivity issues with London VPN servers 2022-10-10 10:20 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). NordLayer profile · Recent NordLayer incidents · Markdown · JSON