# NordLayer: Connectivity issues with London VPN servers

- Impact (vendor’s label): major
- Status: resolved
- Started: 2022-10-10 10:20 UTC · Resolved: 2022-10-10 14:00 UTC · Duration: 3.7 h
- Updates: 4 · Affected components: Shared Gateways, Shared Servers, Dedicated Servers, Private Gateways (Servers with dedicated IPs)
- [Vendor status page: https://stspg.io/y6jfswlyyw0d](https://stspg.io/y6jfswlyyw0d)
- [Company: NordLayer](https://rewindex.com/company/nordlayer.md)

## Summary

NordLayer reported a major outage involving connectivity issues on London dedicated and shared VPN servers, starting 2022-10-10 10:20 UTC and resolved at 2022-10-10 14:00 UTC, lasting 3 h 40 min. The service provider implemented a fix, and NordLayer confirmed all servers were back online. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2022-10-10 10:20 UTC: We are seeing elevated levels of connectivity issues within London dedicated and shared servers. Our sys-admins are already investigating the issue.
- **identified** 2022-10-10 10:29 UTC: Our service provider is aware of the issue and is currently working on a fix.
- **monitoring** 2022-10-10 13:19 UTC: A fix has been implemented by the service provider and we are monitoring the results.
- **resolved** 2022-10-10 14:00 UTC: All servers are back online - the problem is now resolved.

## Rewindex changes for this incident

- 2022-10-10 10:20 UTC: [Major incident: Connectivity issues with London VPN servers](https://rewindex.com/change/i529a44855c9a7c.md)


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Canonical: https://rewindex.com/company/nordlayer/incidents/6v28pxffd89t · Markdown: https://rewindex.com/company/nordlayer/incidents/6v28pxffd89t.md · JSON: https://rewindex.com/api/v1/companies/nordlayer/incidents/6v28pxffd89t · Generated 2026-10-18T11:28:05.234Z