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Neon: Degradation of database operations for projects in AWS us-east-1

Affected components: Database ConnectivityProject/Branch Operations

Timeline of updates

1. investigating2025-10-14 16:16 UTC

   Investigating: (16:16) We are aware of an issue affecting projects in AWS us-east-1 and our team is investigating. Investigating: (16:27) We are still investigating the issue, we will provide another update by 5pm UTC. Investigating: (17:02) We have seen improvements in the number of affected projects, however, we're still working on the identifying the cause of the issue. We will update again by 6pm UTC or earlier if the situation warrants it. Identified: (17:46) We have identified the cause of this incident and are working on addressing it. Monitoring: (17:51) The issue is mitigated and we are continuing to monitor the situation.

2. resolved2025-10-14 18:01 UTC

   The issue has been fully resolved. All affected components are operating normally again.

Rewindex changes for this incident

• Major incident: Degradation of database operations for projects in AWS us-east-1 2025-10-14 16:16 UTC

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