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Mux: Some static rendition MP4s created from live streams are truncated in duration

MinorStatus: resolvedStarted Resolved (13 min)1 updatestatus.mux.com (opens in new tab)

Timeline of updates

  1. resolved

    We have identified the issue as occurring when you add mp4_support to an asset while it is currently live. We will work on a fix to guard against this within our API, but in the meantime, make sure to include mp4_support within new_asset_settings of the live stream, or only add mp4_support to an asset after receiving the video.asset.live_stream_completed webhook event. All MP4s created from complete live streams are created with the full duration.

From Mux’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

Impact, status and times are the vendor’s own, as last archived. View on status.mux.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Mux, started 2020-06-18 04:03 UTC, resolved after 13 min, 1 update(s).

Title
Some static rendition MP4s created from live streams are truncated in duration
Vendor
Mux
Date
URL
https://rewindex.com/company/mux/incidents/6vy3n6zrkjqp

Mux profileRecent Mux incidentsAll outages on June 18, 2020Mux in June 2020MarkdownJSON