Mode: Intercom Outage
Affected components: Ticketing System - Intercom
Timeline of updates
- investigating
Intercom messenger is experiencing degraded performance and the Support Team is intermittently unable to access Intercom at this time. Please reach out to your Account Team to raise any priority issues, and they will alert us directly. We will resume operations for existing and new tickets in Intercom as soon as possible.
- investigating
We are continuing to investigate this issue.
- investigating
We are continuing to investigate this issue.
- investigating
We are continuing to investigate this issue.
- resolved
Intercom access has recovered, and the Support team has resumed normal operations.
Changes Rewindex caught on this incident
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.modeanalytics.com (opens in new tab).
Cite this
Status incident (vendor impact label: major) posted by Mode, started 2025-10-21 12:03 UTC, resolved after 0 min, 5 update(s).
- Title
- Intercom Outage
- Vendor
- Mode
- Date
- URL
- https://rewindex.com/company/mode/incidents/trz85zg30b00
Mode profileRecent Mode incidentsAll outages on October 21, 2025Mode in October 2025MarkdownJSON