# Mode: Intercom Outage

> Mode status incident “Intercom Outage” on 2025-10-21: impact major (vendor’s label), 0 min, 5 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/mode/incidents/trz85zg30b00
Last updated: 2025-10-21T12:03:33Z

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-10-21 12:03 UTC · Resolved: 2025-10-21 12:03 UTC · Duration: 0 min
- Updates: 5 · Affected components: Ticketing System - Intercom
- [Vendor status page: https://status.modeanalytics.com/incidents/trz85zg30b00](https://status.modeanalytics.com/incidents/trz85zg30b00)
- [Company: Mode](https://rewindex.com/company/mode.md)

## Timeline of updates

- **investigating** 2025-10-20 12:21 UTC: Intercom messenger is experiencing degraded performance and the Support Team is intermittently unable to access Intercom at this time. Please reach out to your Account Team to raise any priority issues, and they will alert us directly. We will resume operations for existing and new tickets in Intercom as soon as possible.
- **investigating** 2025-10-20 12:32 UTC: We are continuing to investigate this issue.
- **investigating** 2025-10-20 12:33 UTC: We are continuing to investigate this issue.
- **investigating** 2025-10-20 12:34 UTC: We are continuing to investigate this issue.
- **resolved** 2025-10-21 12:03 UTC: Intercom access has recovered, and the Support team has resumed normal operations.

## Rewindex changes for this incident

- 2025-10-21 12:03 UTC: [Major incident: Intercom Outage](https://rewindex.com/change/i0ca4ae18cc319f.md)

## Cite this

Status incident (vendor impact label: major) posted by Mode, started 2025-10-21 12:03 UTC, resolved after 0 min, 5 update(s).

- Canonical URL: https://rewindex.com/company/mode/incidents/trz85zg30b00
- Citation: Mode, “Intercom Outage” (2025-10-21 12:03 UTC). Archived by Rewindex: https://rewindex.com/company/mode/incidents/trz85zg30b00 (CC BY 4.0).
- Markdown link: `[Mode: Intercom Outage (2025-10-21)](https://rewindex.com/company/mode/incidents/trz85zg30b00)`


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Canonical: https://rewindex.com/company/mode/incidents/trz85zg30b00 · Markdown: https://rewindex.com/company/mode/incidents/trz85zg30b00.md · JSON: https://rewindex.com/api/v1/companies/mode/incidents/trz85zg30b00 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T12:55:44.336Z