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Mezmo: Web UI is temporarily unavailable

Impact: majorStatus: resolvedStarted 2021-04-23 06:17 UTCResolved 2021-04-23 06:45 UTC (27 min)4 updatesSource: stspg.io

Summary

Mezmo reported a major Web UI outage affecting Livetail, Search, and Web App; log searches could return errors. It started at 2021-04-23 06:17 UTC and was resolved at 2021-04-23 06:45 UTC, lasting 27 min. Mezmo reported restoring log access and confirmed the Web UI was fully operational.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Web AppSearchLivetail

Timeline of updates

investigating2021-04-23 06:17 UTC
Searching logs may return errors, we are investigating the issue now.
identified2021-04-23 06:32 UTC
We identified the cause and are taking remedial action.
monitoring2021-04-23 06:35 UTC
We fixed the issue and the logs are accessible again. We are monitoring the environment.
resolved2021-04-23 06:45 UTC
The issue is resolved, Web UI is fully operational.

Rewindex changes for this incident

Major incident: Web UI is temporarily unavailable 2021-04-23 06:17 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Mezmo profile · Recent Mezmo incidents · Markdown · JSON