# Mezmo: Web UI is temporarily unavailable

- Impact (vendor’s label): major
- Status: resolved
- Started: 2021-04-23 06:17 UTC · Resolved: 2021-04-23 06:45 UTC · Duration: 27 min
- Updates: 4 · Affected components: Web App, Search, Livetail
- [Vendor status page: https://stspg.io/g1q1crzmk3kk](https://stspg.io/g1q1crzmk3kk)
- [Company: Mezmo](https://rewindex.com/company/mezmo.md)

## Summary

Mezmo reported a major Web UI outage affecting Livetail, Search, and Web App; log searches could return errors. It started at 2021-04-23 06:17 UTC and was resolved at 2021-04-23 06:45 UTC, lasting 27 min. Mezmo reported restoring log access and confirmed the Web UI was fully operational. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2021-04-23 06:17 UTC: Searching logs may return errors, we are investigating the issue now.
- **identified** 2021-04-23 06:32 UTC: We identified the cause and are taking remedial action.
- **monitoring** 2021-04-23 06:35 UTC: We fixed the issue and the logs are accessible again. We are monitoring the environment.
- **resolved** 2021-04-23 06:45 UTC: The issue is resolved, Web UI is fully operational.

## Rewindex changes for this incident

- 2021-04-23 06:17 UTC: [Major incident: Web UI is temporarily unavailable](https://rewindex.com/change/i632b77a88dcc4b.md)


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Canonical: https://rewindex.com/company/mezmo/incidents/xxpn5rj9xky6 · Markdown: https://rewindex.com/company/mezmo/incidents/xxpn5rj9xky6.md · JSON: https://rewindex.com/api/v1/companies/mezmo/incidents/xxpn5rj9xky6 · Generated 2026-10-18T10:43:24.946Z