Mezmo change history: Web UI is unresponsive and ingestion of log lines halted

Mezmo reported a major outage from 2023-08-29 21:01 UTC to 2023-08-30 00:17 UTC, lasting 3 h 16 min. Its Kong Gateway stopped functioning, preventing Web UI access and log ingestion through the agent or API; syslog ingestion was unaffected. The incident was resolved, but no fix was specified.