Metabase change history

Metabase Store was unavailable with critical impact from 2026-08-12 19:13 UTC to 2026-08-12 20:52 UTC, lasting 1 h 39 min. Metabase reported maintenance on the Store infrastructure and initially expected it to be operational within an hour; the incident was subsequently resolved.

Some Metabase functionality was unavailable on the Metabase Cloud Platform in a vendor-rated major incident starting 2026-02-16 02:48 UTC. It was resolved at 2026-02-16 03:15 UTC after 27 min; no cause or specific fix was stated.

Some EU-hosted Metabase Cloud sites were down or slow in a major outage starting 2025-04-02 13:00 UTC, lasting 8 h 33 min and marked resolved at 2025-04-02 21:34 UTC. Metabase reported service restored at 13:46 UTC and added infrastructure monitoring while continuing work on a root-cause fix.

Metabase reported a major outage of the Metabase Store, starting and resolving at 2025-01-06 19:30 UTC (recorded duration: 0 min). Its resolution update said the store was intermittently unavailable for an hour due to a problem during a store update, conflicting with the recorded duration.

Metabase Cloud Platform had a critical SSL certificate outage from 2023-11-09 19:37 UTC to 2023-11-09 20:02 UTC (24 min), causing invalid certificate errors for users accessing hosted instances. A Helm chart release CI misconfiguration replaced the external Nginx ingress certificate with a dummy certificate; ingress certificates were restored.

Customers were unable to create new Metabase cloud trials or cloud instances in a critical incident affecting Metabase Store. It started at 2023-07-28 13:10 UTC and was resolved at 2023-07-29 10:21 UTC, lasting 21 h 10 min; no cause or fix was stated.

Metabase Cloud customers could not add new databases or edit database connections in a major Metabase Cloud Platform outage. It started at 2023-07-28 13:01 UTC and was resolved at 2023-07-29 09:06 UTC, lasting 20 h 4 min; no cause or specific fix was stated.

Metabase Cloud suffered a critical outage blocking ingress network access to all instances, starting 2022-11-17 18:47 UTC and resolved at 2022-11-17 19:14 UTC (26 min). DNS and load balancer configurations were accidentally overwritten while provisioning new K8S clusters in AWS; Metabase restored the correct configurations and added process controls and automated checks.

Metabase reported a critical incident causing downtime on the Metabase Cloud Platform starting at 2022-10-11 17:43 UTC. Service was restored at 2022-10-11 17:53 UTC; the computed duration was 9 min. No cause or specific fix was stated.

Metabase Cloud Platform had a major outage affecting a few customers due to an AWS us-east-1 issue. The incident started at 2021-12-07 17:39 UTC and was resolved at 2021-12-07 23:51 UTC, lasting 6 h 12 min; Metabase reported affected customers were operational after AWS restored most services.

Metabase reported major degradation on its Cloud Platform affecting Business tier customers in isolated environments from 2021-08-10 16:37 UTC to 2021-08-10 20:38 UTC, lasting 4 h 1 min. A failed Elastic Beanstalk upgrade left instances inconsistent, with load balancers unable to flag them healthy and servers continuously recycled; a fix was deployed and the incident resolved.