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Mercury: Intermittent Inbound & Outbound Call Disruption

MinorStatus: resolvedStarted Resolved (38 min)2 updatesstatus.mercury.com (opens in new tab)
Part of an outage event

Google Cloud us-central1 outage, Sep 1, 2026 · 47 vendors, 54 incidents

Mercury’s incident started in the same window without naming Google Cloud (timing only, not evidence of a link). (timing only, posted +3 h 16 min vs Google Cloud’s own post)

Swipe sideways to see the whole diagram.

blamed GitHubblamed Twiliosame windowGoogle Cloud us-central1posted 14:42 UTCWithin an hour8 vendors, 8 blamed Google CloudPinecone, Elastic Cloud, FullStory +51 to 4 hours later6 vendors, 6 blamed Google CloudApollo GraphQL, Temporal Cloud,Clerk +3GitHubposted +18 min, did not name GoogleCloudBolt.new+24 minTwilioposted +1 h 42 min, did not nameGoogle CloudGorgias, Iterable+2 h 23 min to +2 h 37 minMercury (this incident)posted +3 h 16 min
blamed GitHubblamed Twiliosame windowGoogle Cloud us-central1posted 14:42 UTCWithin an hour8 vendors, 8 blamed GoogleCloudPinecone, Elastic Cloud,FullStory +51 to 4 hours later6 vendors, 6 blamed GoogleCloudApollo GraphQL, TemporalCloud, Clerk +3GitHubposted +18 min, did not nameGoogle CloudBolt.new+24 minTwilioposted +1 h 42 min, did notname Google CloudGorgias, Iterable+2 h 23 min to +2 h 37 minMercury (this incident)posted +3 h 16 min
Mercury is outlined in red. Groups show up to a few vendors each; the event page lists every incident.
Mermaid source
flowchart LR
  root["Google Cloud us-central1<br/>posted 14:42 UTC"]:::root
  h1["Within an hour<br/>8 vendors, 8 blamed Google Cloud<br/>Pinecone, Elastic Cloud, FullStory +5"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>6 vendors, 6 blamed Google Cloud<br/>Apollo GraphQL, Temporal Cloud, Clerk +3"]:::blames
  root --> h4
  p0["GitHub<br/>posted +18 min, did not name Google Cloud"]:::timing
  root -.-> p0
  k0["Bolt.new<br/>+24 min"]:::hop2
  p0 -->|"blamed GitHub"| k0
  p1["Twilio<br/>posted +1 h 42 min, did not name Google Cloud"]:::timing
  root -.-> p1
  k1["Gorgias, Iterable<br/>+2 h 23 min to +2 h 37 min"]:::hop2
  p1 -->|"blamed Twilio"| k1
  me["Mercury (this incident)<br/>posted +3 h 16 min"]:::me
  root -.->|"same window"| me

Full event: timeline, evidence and all vendors →

Detected automatically from incidents that started together and named the same provider. A link means one vendor’s incident named another, not a confirmed cause.

Affected components: Support

Timeline of updates

  1. investigating

    We’re investigating reports of intermittent issues affecting inbound and outbound calls with our Support team that may be impacting some customers. We are aware of this issue and our team is actively looking into it. We'll share an update as soon as we have more information. No action is needed from you at this time.

  2. resolved

    This incident has been resolved. Phone calls with our Support team are fully restored and operating normally. No further action is needed. Thank you for your patience.

Impact, status and times are the vendor’s own, as last archived. View on status.mercury.com (opens in new tab).

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