# Mercury: Intermittent Inbound & Outbound Call Disruption

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-01 17:57 UTC · Resolved: 2026-09-01 18:36 UTC · Duration: 38 min
- Updates: 2 · Affected components: Support
- [Vendor status page: https://status.mercury.com/incidents/01M1F1XRAYH0K9ZNJYGQT4RH8Z](https://status.mercury.com/incidents/01M1F1XRAYH0K9ZNJYGQT4RH8Z)
- [Company: Mercury](https://rewindex.com/company/mercury.md)

## Part of an outage event

- [Google Cloud us-central1 outage, Sep 1, 2026: 47 vendors, 54 incidents](https://rewindex.com/events/2026-09-01-google-cloud-us-central1)
- This incident started in the same window without naming Google Cloud (timing only, not evidence of a link). (timing only, posted +3 h 16 min vs Google Cloud’s own post)

```mermaid
flowchart LR
  root["Google Cloud us-central1<br/>posted 14:42 UTC"]:::root
  h1["Within an hour<br/>8 vendors, 8 blamed Google Cloud<br/>Pinecone, Elastic Cloud, FullStory +5"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>6 vendors, 6 blamed Google Cloud<br/>Apollo GraphQL, Temporal Cloud, Clerk +3"]:::blames
  root --> h4
  p0["GitHub<br/>posted +18 min, did not name Google Cloud"]:::timing
  root -.-> p0
  k0["Bolt.new<br/>+24 min"]:::hop2
  p0 -->|"blamed GitHub"| k0
  p1["Twilio<br/>posted +1 h 42 min, did not name Google Cloud"]:::timing
  root -.-> p1
  k1["Gorgias, Iterable<br/>+2 h 23 min to +2 h 37 min"]:::hop2
  p1 -->|"blamed Twilio"| k1
  me["Mercury (this incident)<br/>posted +3 h 16 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **investigating** 2026-09-01 17:57 UTC: We’re investigating reports of intermittent issues affecting inbound and outbound calls with our Support team that may be impacting some customers. We are aware of this issue and our team is actively looking into it. We'll share an update as soon as we have more information. No action is needed from you at this time.
- **resolved** 2026-09-01 18:36 UTC: This incident has been resolved. Phone calls with our Support team are fully restored and operating normally. No further action is needed. Thank you for your patience.


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Canonical: https://rewindex.com/company/mercury/incidents/01M1F1XRAYH0K9ZNJYGQT4RH8Z · Markdown: https://rewindex.com/company/mercury/incidents/01M1F1XRAYH0K9ZNJYGQT4RH8Z.md · JSON: https://rewindex.com/api/v1/companies/mercury/incidents/01M1F1XRAYH0K9ZNJYGQT4RH8Z · Generated 2026-10-20T00:18:53.320Z