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Mattermost: Cloudflare API issues are causing Cloud Sign-Ups to fail.

Impact: majorStatus: resolvedStarted Resolved (2.0 h)4 updatesSource: stspg.io (opens in new tab)
Summary

Mattermost reported a major outage causing cloud workspace sign-ups to fail due to Cloudflare API issues. It started at 2023-02-01 02:45 UTC and resolved at 2023-02-01 04:46 UTC, lasting 2 h 0 min. Mattermost reported that Cloudflare had implemented a fix and monitored the results before resolution.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Sign-Up

Timeline of updates

  1. identified

    We identified an issue that impacts Customer Sign-ups for cloud workspaces. We are monitoring Cloudflares status page to see when this will be fixed. We will provide more information as soon as it's available. https://www.cloudflarestatus.com/

  2. identified

    We are continuing the monitor the progress of Cloudflares API issues. Any updates will be provided here when we have them.

  3. monitoring

    A fix has been implemented on cloudflares end and we are monitoring the results.

  4. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Mattermost profile · Recent Mattermost incidents · Markdown · JSON