# Mattermost: Cloudflare API issues are causing Cloud Sign-Ups to fail.

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-02-01 02:45 UTC · Resolved: 2023-02-01 04:46 UTC · Duration: 2.0 h
- Updates: 4 · Affected components: Sign-Up
- [Vendor status page: https://stspg.io/ldvtwkhlnskv](https://stspg.io/ldvtwkhlnskv)
- [Company: Mattermost](https://rewindex.com/company/mattermost.md)

## Summary

Mattermost reported a major outage causing cloud workspace sign-ups to fail due to Cloudflare API issues. It started at 2023-02-01 02:45 UTC and resolved at 2023-02-01 04:46 UTC, lasting 2 h 0 min. Mattermost reported that Cloudflare had implemented a fix and monitored the results before resolution. _(machine-written, sol)_
## Timeline of updates

- **identified** 2023-02-01 02:45 UTC: We identified an issue that impacts Customer Sign-ups for cloud workspaces. We are monitoring Cloudflares status page to see when this will be fixed. We will provide more information as soon as it's available. https://www.cloudflarestatus.com/
- **identified** 2023-02-01 03:35 UTC: We are continuing the monitor the progress of Cloudflares API issues. Any updates will be provided here when we have them.
- **monitoring** 2023-02-01 04:29 UTC: A fix has been implemented on cloudflares end and we are monitoring the results.
- **resolved** 2023-02-01 04:46 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2023-02-01 02:45 UTC: [Major incident: Cloudflare API issues are causing Cloud Sign-Ups to fail.](https://rewindex.com/change/ibd538174832f48.md)


---
Canonical: https://rewindex.com/company/mattermost/incidents/fycxkb55stvd · Markdown: https://rewindex.com/company/mattermost/incidents/fycxkb55stvd.md · JSON: https://rewindex.com/api/v1/companies/mattermost/incidents/fycxkb55stvd · Generated 2026-10-18T09:43:43.738Z