rewindex

CompaniesMattermostIncidents

Mattermost: Incident with Database for single-tenant customers

MinorStatus: resolvedStarted Resolved (23 min)4 updatesstspg.io (opens in new tab)

Affected components: Cloud Workspaces

Timeline of updates

  1. investigating

    We are investigating reports of degraded performance for database which affects only single-tenant customers. We’re investigating the cause and will provide more information as soon as it's available.

  2. investigating

    We are investigating reports of degraded performance for database which affects only single-tenant customers. We've applied a mitigation and the database has been stabilised. We are continuing to investigate the cause and will provide more information as soon as it's available.

  3. monitoring

    We've applied a mitigation to resolve the degraded performance of database. Will update further when confirmed that this has resolved the issue.

  4. resolved

    This incident has been resolved.

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Mattermost, started 2024-06-13 19:19 UTC, resolved after 23 min, 4 update(s).

Title
Incident with Database for single-tenant customers
Vendor
Mattermost
Date
URL
https://rewindex.com/company/mattermost/incidents/84825g6btsyn

Mattermost profileRecent Mattermost incidentsAll outages on June 13, 2024Mattermost in June 2024MarkdownJSON