# Mattermost: Incident with Database for single-tenant customers

> Mattermost status incident “Incident with Database for single-tenant customers” on 2024-06-13: impact minor (vendor’s label), 23 min, 4 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/mattermost/incidents/84825g6btsyn
Last updated: 2024-06-13T19:42:18Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-06-13 19:19 UTC · Resolved: 2024-06-13 19:42 UTC · Duration: 23 min
- Updates: 4 · Affected components: Cloud Workspaces
- [Vendor status page: https://stspg.io/8j3bc8wh42p4](https://stspg.io/8j3bc8wh42p4)
- [Company: Mattermost](https://rewindex.com/company/mattermost.md)

## Timeline of updates

- **investigating** 2024-06-13 18:57 UTC: We are investigating reports of degraded performance for database which affects only single-tenant customers. We’re investigating the cause and will provide more information as soon as it's available.
- **investigating** 2024-06-13 19:19 UTC: We are investigating reports of degraded performance for database which affects only single-tenant customers. We've applied a mitigation and the database has been stabilised. We are continuing to investigate the cause and will provide more information as soon as it's available.
- **monitoring** 2024-06-13 19:37 UTC: We've applied a mitigation to resolve the degraded performance of database. Will update further when confirmed that this has resolved the issue.
- **resolved** 2024-06-13 19:42 UTC: This incident has been resolved.

## Cite this

Status incident (vendor impact label: minor) posted by Mattermost, started 2024-06-13 19:19 UTC, resolved after 23 min, 4 update(s).

- Canonical URL: https://rewindex.com/company/mattermost/incidents/84825g6btsyn
- Citation: Mattermost, “Incident with Database for single-tenant customers” (2024-06-13 19:19 UTC). Archived by Rewindex: https://rewindex.com/company/mattermost/incidents/84825g6btsyn (CC BY 4.0).
- Markdown link: `[Mattermost: Incident with Database for single-tenant customers (2024-06-13)](https://rewindex.com/company/mattermost/incidents/84825g6btsyn)`


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Canonical: https://rewindex.com/company/mattermost/incidents/84825g6btsyn · Markdown: https://rewindex.com/company/mattermost/incidents/84825g6btsyn.md · JSON: https://rewindex.com/api/v1/companies/mattermost/incidents/84825g6btsyn · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:00:34.724Z