Mailjet: Delays in emails processing and general app.mailjet.com login issues
Affected components: REST APIStatistics DisplayMailjet AppWebsite (Mailjet.com)SEND APIOutgoing SMTP
Timeline of updates
- investigating
We are currently investigating an issue impacting email processing along with app.mailjet.com login issues, reflecting into "wrong password" errors.
- investigating
We are continuing to investigate this issue.
- identified
We have identified the root cause of the issue. While we are working on getting this resolved, clients will experience inability to log into app.mailjet.com as well as experience email processing delays.
- identified
We are continuing to work on a fix for this issue.
- identified
We are continuing to work on a fix for this issue.
- monitoring
A fix has been implemented and we are monitoring the results.
- resolved
The incident has been resolved. Any missing statistics during the incident haven't been lost and will show up in the statistics page later today.
Changes Rewindex caught on this incident
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).