# Mailjet: Delays in emails processing and general app.mailjet.com login issues

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-09-30 10:21 UTC · Resolved: 2025-09-30 18:05 UTC · Duration: 7.7 h
- Updates: 7 · Affected components: REST API, Statistics Display, Mailjet App, Website (Mailjet.com), SEND API, Outgoing SMTP
- [Vendor status page: https://stspg.io/625p6jlt20h7](https://stspg.io/625p6jlt20h7)
- [Company: Mailjet](https://rewindex.com/company/mailjet.md)

## Timeline of updates

- **investigating** 2025-09-30 10:21 UTC: We are currently investigating an issue impacting email processing along with app.mailjet.com login issues, reflecting into "wrong password" errors.
- **investigating** 2025-09-30 10:36 UTC: We are continuing to investigate this issue.
- **identified** 2025-09-30 11:12 UTC: We have identified the root cause of the issue. While we are working on getting this resolved, clients will experience inability to log into app.mailjet.com as well as experience email processing delays.
- **identified** 2025-09-30 14:54 UTC: We are continuing to work on a fix for this issue.
- **identified** 2025-09-30 16:09 UTC: We are continuing to work on a fix for this issue.
- **monitoring** 2025-09-30 17:44 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-09-30 18:05 UTC: The incident has been resolved. Any missing statistics during the incident haven't been lost and will show up in the statistics page later today.

## Rewindex changes for this incident

- 2025-09-30 10:21 UTC: [Major incident: Delays in emails processing and general app.mailjet.com login issues](https://rewindex.com/change/i5b1901ae9e9102.md)


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Canonical: https://rewindex.com/company/mailjet/incidents/fntld4k6fdd3 · Markdown: https://rewindex.com/company/mailjet/incidents/fntld4k6fdd3.md · JSON: https://rewindex.com/api/v1/companies/mailjet/incidents/fntld4k6fdd3 · Generated 2026-10-20T00:49:37.332Z