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Mailjet: Messages experiencing delays in their delivery

MinorStatus: resolvedStarted Resolved (5.8 h)7 updatesstspg.io (opens in new tab)

Affected components: Outgoing SMTP

Timeline of updates

  1. identified

    Engineers have identified the issue and are continuing to work on a resolution.

  2. identified

    Engineers continue to work on the issue and are restarting services which may temporarily impact other services.

  3. identified

    We are continuing to work on a fix for this issue.

  4. identified

    The issue has been remediated and systems are beginning to process normally, but outbound mail is still delayed. Next update in one hour.

  5. identified

    A resolution has been put in place and systems are stabilized. We are still processing outbound mail queues and customers may still see delays in outbound email.

  6. monitoring

    We are continuing to monitor outbound mail queues and will provide the next update when outbound mail is being delivered within normal thresholds.

  7. resolved

    This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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