# Mailjet: Messages experiencing delays in their delivery

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-06-22 15:59 UTC · Resolved: 2023-06-22 21:44 UTC · Duration: 5.8 h
- Updates: 7 · Affected components: Outgoing SMTP
- [Vendor status page: https://stspg.io/kmzy7y4d3v4s](https://stspg.io/kmzy7y4d3v4s)
- [Company: Mailjet](https://rewindex.com/company/mailjet.md)

## Timeline of updates

- **identified** 2023-06-22 15:59 UTC: Engineers have identified the issue and are continuing to work on a resolution.
- **identified** 2023-06-22 16:16 UTC: Engineers continue to work on the issue and are restarting services which may temporarily impact other services.
- **identified** 2023-06-22 17:59 UTC: We are continuing to work on a fix for this issue.
- **identified** 2023-06-22 19:00 UTC: The issue has been remediated and systems are beginning to process normally, but outbound mail is still delayed. Next update in one hour.
- **identified** 2023-06-22 20:13 UTC: A resolution has been put in place and systems are stabilized. We are still processing outbound mail queues and customers may still see delays in outbound email.
- **monitoring** 2023-06-22 20:57 UTC: We are continuing to monitor outbound mail queues and will provide the next update when outbound mail is being delivered within normal thresholds.
- **resolved** 2023-06-22 21:44 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/mailjet/incidents/1jh6z10wb8bf · Markdown: https://rewindex.com/company/mailjet/incidents/1jh6z10wb8bf.md · JSON: https://rewindex.com/api/v1/companies/mailjet/incidents/1jh6z10wb8bf · Generated 2026-10-20T00:05:48.608Z