Loops: Increased 500 errors
Affected components: APIEmail Sending - LoopsLoopsAppSMTP RelayCampaignsEmail Sending - CampaignsEmail Sending - TransactionalTransactionalWebhooks
Timeline of updates
- investigating
We are currently investigating this issue.
- identified
The issue has been identified and a fix is being implemented.
- monitoring
A fix has been implemented and we are monitoring the results.
- resolved
This incident has been resolved.
- postmortem
Between Sept 3 03:40 UTC and Sept 3 08:30 UTC Loops experienced a period of elevated error rates where API requests intermittently returned 500’s due to high CPU use on our primary database. We resolved the issue and additionally made monitoring and process changes to speed responses in the future.
Changes Rewindex caught on this incident
- Sep 3, 2025Major incident: Increased 500 errors
Archive proof
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How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).