ChangesLoopsIncreased 500 errors
Loops: Major incident: Increased 500 errors
Summary
Summary pending. The diff below shows exactly what changed.
Incident page: the full timeline of updates
What changed
Struck in red is what Loops removed; blue is what they added. Muted text is unchanged context.
Before: not present
After: Increased 500 errors
Before: not present
After: major
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After: postmortem
Before: not present
After: 2025-09-03 08:14 UTC
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After: 2025-09-03 08:44 UTC
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After: API, App, Campaigns, Email Sending - Campaigns, Email Sending - Loops, Email Sending - Transactional, Loops, SMTP Relay, Transactional, Webhooks
Before: not present
After: We are currently investigating this issue.
Before: not present
After: The issue has been identified and a fix is being implemented.
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After: A fix has been implemented and we are monitoring the results.
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After: This incident has been resolved.
Before: not present
After: Between Sept 3 03:40 UTC and Sept 3 08:30 UTC Loops experienced a period of elevated error rates where API requests intermittently returned 500’s due to high CPU use on our primary database. We resolved the issue and additionally made monitoring and process changes to speed responses in the future.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
Wednesday, September 3, 2025
1 incident change
- MajorMajor incident
Increased 500 errorsthis change