# Loops: Increased 500 errors

- Impact (vendor’s label): major
- Status: postmortem
- Started: 2025-09-03 08:14 UTC · Resolved: 2025-09-03 08:44 UTC · Duration: 30 min
- Updates: 5 · Affected components: API, Email Sending - Loops, Loops, App, SMTP Relay, Campaigns, Email Sending - Campaigns, Email Sending - Transactional, Transactional, Webhooks
- [Vendor status page: https://stspg.io/d0c9kns4mcf1](https://stspg.io/d0c9kns4mcf1)
- [Company: Loops](https://rewindex.com/company/loops.md)

## Timeline of updates

- **investigating** 2025-09-03 08:14 UTC: We are currently investigating this issue.
- **identified** 2025-09-03 08:33 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2025-09-03 08:38 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-09-03 08:44 UTC: This incident has been resolved.
- **postmortem** 2025-09-04 14:00 UTC: Between Sept 3 03:40 UTC and Sept 3 08:30 UTC Loops experienced a period of elevated error rates where API requests intermittently returned 500’s due to high CPU use on our primary database. We resolved the issue and additionally made monitoring and process changes to speed responses in the future.

## Rewindex changes for this incident

- 2025-09-03 08:14 UTC: [Major incident: Increased 500 errors](https://rewindex.com/change/id2636ea5b47c50.md)


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Canonical: https://rewindex.com/company/loops/incidents/2b687z4b9j2r · Markdown: https://rewindex.com/company/loops/incidents/2b687z4b9j2r.md · JSON: https://rewindex.com/api/v1/companies/loops/incidents/2b687z4b9j2r · Generated 2026-10-20T01:30:57.322Z