Loom: Customers unable to checkout with loom monthly plans
Timeline of updates
- identified
Customers are unable to choose a monthly plan when upgrading or purchasing from loom.com. We are investigating this issue.
- monitoring
A fix has been implemented and we are monitoring the results
- resolved
This issue is now resolved and customers can checkout as expected.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.
How the archive is checked, and what it cannot prove.
First version captured
In the 2026-10-22 checkpoint, timestamped by FreeTSA and DigiCert on . Record hash
0f7d7575aa60147f…
Impact, status and times are the vendor’s own, as last archived. View on loom.status.atlassian.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Loom, started 2025-04-14 19:34 UTC, resolved after 0 min, 3 update(s).
- Title
- Customers unable to checkout with loom monthly plans
- Vendor
- Loom
- Date
- URL
- https://rewindex.com/company/loom/incidents/pgnt02bf3pyv
Loom profileRecent Loom incidentsAll outages on April 14, 2025Loom in April 2025MarkdownJSON