# Loom: Customers unable to checkout with loom monthly plans

> Loom status incident “Customers unable to checkout with loom monthly plans” on 2025-04-14: impact none (vendor’s label), 0 min, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/loom/incidents/pgnt02bf3pyv
Last updated: 2025-04-14T19:34:23Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-04-14 19:34 UTC · Resolved: 2025-04-14 19:34 UTC · Duration: 0 min
- Updates: 3
- [Vendor status page: https://loom.status.atlassian.com/incidents/pgnt02bf3pyv](https://loom.status.atlassian.com/incidents/pgnt02bf3pyv)
- [Company: Loom](https://rewindex.com/company/loom.md)

## Timeline of updates

- **identified** 2025-04-14 19:07 UTC: Customers are unable to choose a monthly plan when upgrading or purchasing from loom.com. We are investigating this issue.
- **monitoring** 2025-04-14 19:30 UTC: A fix has been implemented and we are monitoring the results
- **resolved** 2025-04-14 19:34 UTC: This issue is now resolved and customers can checkout as expected.

## Cite this

Status incident (vendor impact label: none) posted by Loom, started 2025-04-14 19:34 UTC, resolved after 0 min, 3 update(s).

- Canonical URL: https://rewindex.com/company/loom/incidents/pgnt02bf3pyv
- Citation: Loom, “Customers unable to checkout with loom monthly plans” (2025-04-14 19:34 UTC). Archived by Rewindex: https://rewindex.com/company/loom/incidents/pgnt02bf3pyv (CC BY 4.0).
- Markdown link: `[Loom: Customers unable to checkout with loom monthly plans (2025-04-14)](https://rewindex.com/company/loom/incidents/pgnt02bf3pyv)`


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Canonical: https://rewindex.com/company/loom/incidents/pgnt02bf3pyv · Markdown: https://rewindex.com/company/loom/incidents/pgnt02bf3pyv.md · JSON: https://rewindex.com/api/v1/companies/loom/incidents/pgnt02bf3pyv · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:41:52.917Z