LiveKit: US East RTC: Short-Lived Connectivity Interruption
Timeline of updates
- resolved
Between 16:01 UTC and 16:05 UTC, ~9-10% of participants connecting to the US East region experienced disconnection/reconnection to the RTC service. Client SDKs automatically reconnect and the majority of affected users' access was restored by 16:05 UTC. Cause A code change from a new feature was the root cause of the issue. The new feature is behind a flag which is disabled by default. But, changes to code to support the new feature affected an existing path that did not implement the feature flag, and triggered its use by some mobile phone clients. Resolution The deployment that caused the issue was rolled back. The erroneous code path is being fixed and more tests will be added to ensure that it exhibits expected behavior.
From LiveKit’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Impact, status and times are the vendor’s own, as last archived. View on status.livekit.io (opens in new tab).