Companies/LiveKit/Incidents

LiveKit: Increased join latency in US East and US Central

Affected components: Regional Real Time Communication - US East - Real Time CommunicationUS East - Real Time CommunicationRegional Real Time Communication - US Central - Real Time CommunicationUS Central - Real Time Communication

Timeline of updates

1. investigating2026-10-20 23:09 UTCEdited

   We are currently investigating higher than normal join latencies affecting a small percentage of participants in our US East and US Central regions. The latency increase appears to have begun at 21:30 UTC.

   Affected participants may notice increased join latencies higher than 5 seconds. The SDK retries automatically, and most of these joins succeed on retry. If your application stops waiting for an agent before then, those calls may time out.

   We will share another update as we learn more.

2. monitoring2026-10-20 23:25 UTCEdited

   We identified connection drops at load balancers in our US Central and US East regions that caused a subset of connection latencies to take 5 seconds or longer. We applied a mitigation at 23:15 UTC, and we are seeing connection speeds return to normal.

   We are continuing to monitor before marking this resolved.

3. resolved2026-10-20 23:50 UTCEdited

   Between 21:30 and 23:17 UTC, roughly 10% of all WebRTC connections in our US East and US Central regions took 5 seconds or longer to establish. We applied a mitigation at 23:15 UTC, and join latencies have returned to normal by 23:17 UTC.

   We will follow up with more details on the root cause and preventive actions in a postmortem. We apologize for the impact and appreciate your patience.

Changes Rewindex caught on this incident

• Oct 20Incident updated: Slow agent room joins in US East and US Central
• Oct 20Incident updated: Increased agent join latency in US East and US Central
• Oct 21Incident silently edited: Increased join latency in US East and US Central
• Oct 21Incident silently edited: Increased join latency in US East and US Central
• Oct 21Incident silently edited: Increased join latency in US East and US Central

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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