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CompaniesLightstep (ServiceNow Cloud Observability)Incidents

Lightstep (ServiceNow Cloud Observability): Webapp is down

CriticalStatus: resolvedStarted Resolved (4.4 h)6 updatesstspg.io (opens in new tab)

Affected components: Observability - Web UI - DashboardsUS - DashboardsObservability - APIUS - Observability - APIObservability - Web UI - Service DirectoryUS - Service DirectoryObservability - Web UI - NotebooksUS - NotebooksObservability - Web UI - ExplorerUS - ExplorerObservability - Web UI - Change IntelligenceUS - Change Intelligence

Timeline of updates

  1. investigating

    We are currently investigating this issue.

  2. investigating

    We have mitigated the issue; the public API is still unavailable for some customers

  3. investigating

    The public API continues to be unavailable for some customers. We have identified the underlying issue and are continuing to work on a fix.

  4. identified

    The public API continues to be unavailable for some customers. We have identified the underlying issue and are continuing to work on a fix.

  5. monitoring

    A fix has been implemented and we are monitoring the results.

  6. resolved

    This incident has been resolved.

Changes Rewindex caught on this incident

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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