# Lightstep (ServiceNow Cloud Observability): Webapp is down

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2023-06-01 19:12 UTC · Resolved: 2023-06-01 23:35 UTC · Duration: 4.4 h
- Updates: 6 · Affected components: Observability - Web UI - Dashboards, US - Dashboards, Observability - API, US - Observability - API, Observability - Web UI - Service Directory, US - Service Directory, Observability - Web UI - Notebooks, US - Notebooks, Observability - Web UI - Explorer, US - Explorer, Observability - Web UI - Change Intelligence, US - Change Intelligence
- [Vendor status page: https://stspg.io/ywpkfpbkbrt1](https://stspg.io/ywpkfpbkbrt1)
- [Company: Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)

## Timeline of updates

- **investigating** 2023-06-01 19:12 UTC: We are currently investigating this issue.
- **investigating** 2023-06-01 19:48 UTC: We have mitigated the issue; the public API is still unavailable for some customers
- **investigating** 2023-06-01 20:30 UTC: The public API continues to be unavailable for some customers.  We have identified the underlying issue and are continuing to work on a fix.
- **identified** 2023-06-01 20:31 UTC: The public API continues to be unavailable for some customers.  We have identified the underlying issue and are continuing to work on a fix.
- **monitoring** 2023-06-01 21:17 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2023-06-01 23:35 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2023-06-01 19:12 UTC: [Critical incident: Webapp is down](https://rewindex.com/change/i61ee7e977e1b7a.md)


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Canonical: https://rewindex.com/company/lightstep/incidents/sljzhlxzrlkd · Markdown: https://rewindex.com/company/lightstep/incidents/sljzhlxzrlkd.md · JSON: https://rewindex.com/api/v1/companies/lightstep/incidents/sljzhlxzrlkd · Generated 2026-10-20T01:31:06.641Z