Companies/Lightstep (ServiceNow Cloud Observability)/Incidents

Lightstep (ServiceNow Cloud Observability): Some customers may experience small amounts of missing spans in queries under certain circumstances.

Affected components: Observability - Web UI - DashboardsUS - DashboardsObservability - Web UI - NotebooksUS - Notebooks

Timeline of updates

1. investigating2022-06-15 14:51 UTC

   We are working on fixing the issue. Generally only Notebooks queries are affected for some customers.

2. investigating2022-06-15 15:17 UTC

   We are continuing to investigate this issue.

3. investigating2022-06-15 15:31 UTC

   We are continuing to investigate this issue.

4. resolved2022-06-15 15:32 UTC

   All systems are recovering, we are actively monitoring ongoing issues.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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