# Lightstep (ServiceNow Cloud Observability): Some customers may experience small amounts of missing spans in queries under certain circumstances.

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2022-06-15 14:51 UTC · Resolved: 2022-06-15 15:32 UTC · Duration: 41 min
- Updates: 4 · Affected components: Observability - Web UI - Dashboards, US - Dashboards, Observability - Web UI - Notebooks, US - Notebooks
- [Vendor status page: https://stspg.io/fxmy8bv3hjxb](https://stspg.io/fxmy8bv3hjxb)
- [Company: Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)

## Timeline of updates

- **investigating** 2022-06-15 14:51 UTC: We are working on fixing the issue. Generally only Notebooks queries are affected for some customers.
- **investigating** 2022-06-15 15:17 UTC: We are continuing to investigate this issue.
- **investigating** 2022-06-15 15:31 UTC: We are continuing to investigate this issue.
- **resolved** 2022-06-15 15:32 UTC: All systems are recovering, we are actively monitoring ongoing issues.


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Canonical: https://rewindex.com/company/lightstep/incidents/rkv1bh7k21d2 · Markdown: https://rewindex.com/company/lightstep/incidents/rkv1bh7k21d2.md · JSON: https://rewindex.com/api/v1/companies/lightstep/incidents/rkv1bh7k21d2 · Generated 2026-10-20T01:31:25.437Z