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Lightstep (ServiceNow Cloud Observability): span ingestion for customers using Cloud Observability operated microsats failing

CriticalStatus: resolvedStarted Resolved (1.1 h)2 updatesstspg.io (opens in new tab)

Affected components: Observability - Data Ingestion - Trace StatisticsUS - Trace StatisticsObservability - Data Ingestion - Trace AssemblyUS - Trace Assembly

Timeline of updates

  1. identified

    The issue has been identified and a fix is being implemented.

  2. resolved

    This incident has been resolved.

Changes Rewindex caught on this incident

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Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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