# Lightstep (ServiceNow Cloud Observability): span ingestion for customers using Cloud Observability operated microsats failing

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2024-01-22 22:33 UTC · Resolved: 2024-01-22 23:41 UTC · Duration: 1.1 h
- Updates: 2 · Affected components: Observability - Data Ingestion - Trace Statistics, US - Trace Statistics, Observability - Data Ingestion - Trace Assembly, US - Trace Assembly
- [Vendor status page: https://stspg.io/n5cmc3tdp9fx](https://stspg.io/n5cmc3tdp9fx)
- [Company: Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)

## Timeline of updates

- **identified** 2024-01-22 22:33 UTC: The issue has been identified and a fix is being implemented.
- **resolved** 2024-01-22 23:41 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2024-01-22 22:33 UTC: [Critical incident: span ingestion for customers using Cloud Observability operated microsats failing](https://rewindex.com/change/if879ba64f625b0.md)


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Canonical: https://rewindex.com/company/lightstep/incidents/pjbpnqd5g41q · Markdown: https://rewindex.com/company/lightstep/incidents/pjbpnqd5g41q.md · JSON: https://rewindex.com/api/v1/companies/lightstep/incidents/pjbpnqd5g41q · Generated 2026-10-20T02:20:35.149Z